Terms & Conditions

Please find below the terms and conditions of business with The Renaissance Yoga and Wellbeing. If you continue to browse and use this website and our services, you are agreeing to comply with and be bound by the following terms and conditions of use, which regulates our relationship with you. We reserve the right to change any information on this website at any time, including class times, locations, teachers and prices. We may change our policies from time to time by updating the relevant page on our website.

 

Waiver of liability 

 

Upon registering with us you will be required to accept our waiver of liability. This is mandatory, along with disclosing your injuries or medical conditions. This waiver of liability statement applies to all services taken with us.

 

‘By ticking below you understand that while the utmost care is taken neither the individual teachers nor the Renaissance Yoga and Wellbeing will be liable for any damage or injury resulting from your practice or use of the studio, nor any loss or damage to personal belongings. You understand that classes may be physically strenuous and you voluntarily participate in them with the knowledge that there is risk of accident, injury or death. You must not perform any posture to the extent of strain or pain. You recognise that it is your responsibility to notify the teacher of any illness or injury before the start of every session. You must inform the teacher immediately should you not want to be physically adjusted during the session. You understand that due to the nature of hot yoga, surfaces may be slippery and you will take care when moving around the studio. You agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against the Renaissance Yoga and Wellbeing, its teachers or its clients for any accident, injury, property loss, or wrongful death, whether caused by negligence or otherwise.’

 

You must agree to the above liability waiver, and must abide by the terms & conditions, privacy & cookie policy, and booking & cancelation policy as displayed on our website. If you have provided your phone number we use this to contact you if last minute changes to your booking have to be made for example if a teacher is ill and no replacement can be found at short notice. If you sign up to our introductory offer we may contact you by phone and email to provide support and guidance.

 

Security

 

Renaissance Yoga and Wellbeing takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using our website you accept the inherent security implications of dealing online and will not hold Renaissance Yoga and Wellbeing responsible for any breach of security unless such breach has been caused by our negligence. 

 

Right to refuse

 

We reserve the right to dismiss you from using our services at any time. It is your responsibility to inform us of any injury, pregnancy, or medical conditions before the start of every session, and we reserve the right to refuse entry on this basis. If you are new to physical exercise it is advisable that you consult your doctor before attending class. You should not use our services under the influence of alcohol or drugs. 

 

Payments and refunds

 

Online payments are provided by Netbanx (on behalf of Optimal Payments via MindBody Online). By using this service you agree that Renaissance Yoga and Wellbeing is not responsible for the process of capturing your financial data. All sales are final, strictly no refunds.

Classes

1. General

Drop-in classes, class packs and unlimited passes purchased at the studio or online are non-refundable.

The Intro Offer is non-refundable and non-extendable. It is 30 consecutive days and once started it cannot be interrupted. Only available to purchase once per person.

Pregnant students attending non-pregnancy classes must sign a Pregnant Student Waiver (available at studio receptions) before practising class. 

 

2. Activation
All class packs, monthly passes and the Intro Offer activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.

3. Booking and waitlists
We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.

If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time. If you are added from the waitlist and can no longer attend, you must cancel your booking. 

If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us to let us know.

 

4. Extension

All multi class packs (5 or 10 class pack memberships) are valid for 3 months. Class packs can be extended for one further month for an additional charge of £10. Class packs can only be extended once. Intro Offer and monthly memberships cannot be extended.

 

5. Cancellation

If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via the MindBody app or the Renaissance website. You can also cancel via email (info@renaissancestudio.uk) but please be aware of our policy below.

Class cancellation policy is 6 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken. There is no additional charge.

‘Early cancel’ (up to 6 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 6 hour cancellation period) no credit will be returned to your account.

‘Late cancel’ or no show for membership holders: after 3 late cancellations in 30 days, pre-booking privileges will be suspended for 1 month. You may still show up to a class and be able to attend, as long as there is space.

Renaissance Yoga and Wellbeing reserves the right to change or cancel yoga classes at any time, including teacher substitutions. We will endeavour to contact those effected as soon as possible.

 

6. Physical adjustments

Teachers at Renaissance Yoga and Wellbeing provide physical hands on adjustments during all sessions. You must inform the teacher immediately should you not want to be physically adjusted during the session. 

 

 

Workshops/Courses

 

All workshops and courses cancelled less than 14 days before the start date are non-refundable.

A full refund will be issued if the cancellation takes place more than 14 days prior the commencement date.

Credit on account at Renaissance studio can be given if workshop/course is sold out and there is a wait list.

A full refund will be provided if the workshop is cancelled by the studio.

If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.

 

Treatments

 

Treatments bookings must be cancelled 24hrs in advance.

For cancellations made with less than 24 hours notice or if you do not turn up for your appointment, you will be charged the full appointment fee.

 

Retail

 

All items purchased at the studio are non-refundable.

An exchange will be provided if an item is found faulty or in unusable condition.

 

Studio Etiquette

 

1. Timekeeping

You must arrive on time for the session you have booked. We have 15mins  between most classes to give you ample time to check-in, change and get settled.

If you have booked a class and do not arrive on time, you will loose your space and won’t be admitted. You will not receive a refund.

 

2. In the practice area

All mats and props are provided. You must wipe-clean the studio mat after use. Spray bottles and wiping cloths are provided. 

 

3. Lost & Found

All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.

 

4. Showers

Please note we rent towels for the showers.

 

Concessions

 

10% discount given to students (ID required), OAPs and local businesses (proof required)

 

Retreat bookings and payments

 

Bookings are only reserved once payment of the non-refundable deposit is received.

All bookings must be paid via bank transfer to Renaissance Yoga and Wellbeing, you will receive receipt of your payments via your email.

The final retreat balance must be paid 30 days before the retreat commences. Please note, at times, the final balance may be paid via bank transfer into a different Bank Account. You will be noted if this is the case.

If you cancel your place after the final balance has been paid, Renaissance Yoga and Wellbeing are entitled to keep 100% of the retreat cost. It is at Renaissance Yoga and Wellbeing’s discretion to refund 50% if another person can fill the place.

Renaissance Yoga and Wellbeing is entitled to cancel the retreat at anytime and will provide a full refund no more than 14 days after the decision has been made.

We do not accept any liability for cancellations due to the event of natural disasters, terrorist actions, threats of war, travel disruptions, civil unrest and any other issues that are out of our control or changes in your personal circumstances that mean you can no longer attend.

 

Retreat Travel

 

All travel arrangements to and from the retreat are your responsibility and cost.

You must book your own travel and holiday insurance as soon as you have booked your place and flights.

Travel insurance must cover all activities and yoga classes on the retreat.

Renaissance Yoga and Wellbeing does not take responsibility for any travel disruptions, cancellations or delays to your travel arriving or departing from the retreat.

 

Retreat Health and Safety

 

You must advise Renaissance Yoga and Wellbeing prior to the retreat if you have any illnesses or are pregnant. Before booking, you must consult a doctor to ensure you are fit to attend the yoga retreat.

In case of emergency, we will do our outmost to assist you in every way but Renaissance Yoga and Wellbeing will not take responsibility for any accidents or injuries you may receive on the retreat.

We endeavour to make the retreat environment a safe place for you, however, we will not take responsibility for any injuries or accidents that occur on the retreat.

Yoga classes and activities are taken at your own risk.

 

Anti-social Behaviour

 

We are entitled to ask you to leave the retreat if you display any anti-social behaviour.